How Service Touch Points Affect Your Restaurant’s Bottom Line
The guest didn’t leave because of the food. They left because no one checked in after their meal hit the table.
It’s rarely one big mistake that sends people packing—it’s the quiet stuff.
Maryland Area Hospitality Goal-Setting Workshop: Build a Stronger Team & Business
Chaos in the kitchen. Constant turnover. That one shift where nobody’s on the same page and the vibe’s just off. Sound familiar?
